Roadside Asset Solution Alert System & Account Management

The client previously hired a marketing agency for branding efforts and engaged the agency for the initial version of UI designs for a roadside asset monitoring system with self-service account management modules.

This effort did not align with the product team’s desire to competitively position the application, so Trility was hired to bring UI/UX expertise in product design and development. The client also required a quick turnaround to achieve getting the product to market.

Due to the timeline, a kick-off meeting helped ensure our team had access to internal tools and communication channels with stakeholders. After conducting an assessment of previous mockups, Trility provided an initial persona to serve as a framework for building future personas. As planned, Trility conducted a review session midway to collect and implement customer feedback.

UI/UX design services include:

• Redesign of any components, screens, and flows with identified gaps within the alert monitoring and self-service account management modules.

• Redesigned elements leveraged reusable patterns as much as possible to support future design efforts and promote consistency throughout the platform.

• Redesigns aligned with the executive-approved style guide.

Trility intent was to deliver a product that was flexible and illustrated concepts and patterns that would provide a path to solutions in the future. The deadline was met due to the kickoff meeting and establishing lines of communication and approval processes with stakeholders.

The client received documentation of static images, png files, packaged Adobe XD files and videos; high-fidelity UI designs, updated brand style guide with necessary colors to cue reactions, videos of UI flows, and links to interactive prototypes; reusable patterns for static versions of screens and videos of workflows; and prototype links that were managed internally through the Adobe account.

Additional scope completed due to our observations: Maintenance mode visual, workflow to connect alerts to a work log, a detail showing current firmware and which devices are using it, a communication log that visualizes the data flow from the device and the platform.