Increase Market Share with Software Enhancements

The client needed to add features to its Software as a Service (SaaS) to maintain and grow its client base.

They also desired to transition from the existing consulting firm and to have ownership necessary third-party accounts and tools (cloud provider, Github, etc.) to have flexibility with future vendors.

To optimize the sales process and customer onboarding, the client also desired a separate, fully-functioning demonstration site.

Trility worked with stakeholders to transition ownership and achieve control of digital assets and accounts. The client's identified team members responsible for maintaining the accounts and assets received training and documentation to ensure ongoing success.

Using its Continuous Delivery approach with the client, the Trility team prioritized the critical features for the software and the business needs identified by the company.

The following outcomes were achieved:

• Transitioned ownership of accounts and tools without interruption to customers.

• Achieved control of digital assets.

• Gained flexibility to contract with other consulting firms.

• Added feature enhancements and capabilities for customer retention.

• Created a realistic demo environment with meaningful data for both smaller and larger account types.

• Improved productivity for the sales team.

• Achieved the ability to show capabilities by customer segments.

• Completed 13 days early.