Mike McDermott joins Trility as one of our newest Client Partners, based in Omaha. With 20 years of experience in technology, most recently focused on security software, Mike has built his career on a simple idea: a client should never have to wonder whether you're actually going to do what you said you'd do.
No matter where you work, you're going to carry your brand with you to new organizations. I've worked hard to be someone who, when I say I'm going to do something, I do it – follow through. A lot of people just don't do that, and it costs them business. That's how you become the person a client trusts enough to call when something actually goes wrong.
– Mike McDermott, Client Partner
For Mike, follow-through starts with curiosity. He's spent his career working across industries – from healthcare to finance to security – and says the job only works if you take the time to actually understand how a business runs before you try to solve its problems. That mindset, paired with a commitment to transparency and clear communication, is what he leans on most in every client relationship.
That commitment to follow-through showed up on a recent project, when a client wanted to increase customer outreach and engagement through client-facing applications while maintaining strict compliance with internal cybersecurity policies. Mike coordinated between the development team and the internal testing group, serving as the bridge to ensure the applications were both user-friendly and secure. Over a six-month rollout, he facilitated communication, testing, and issue resolution between teams to keep the project on track and compliant every step of the way. The client grew its client base by 30% in the following quarter, a clear example of what follow-through delivers.
“Mike's approach is exactly what we look for in a Client Partner – curious about the business, honest with the client, and reliable from start to finish,” said Brody Deren, Chief Strategy Officer.
Looking ahead, Mike is ready to tackle a problem he's watched play out across every industry he's touched: data. Over 20 years working with firms in healthcare, finance, and security, he's seen the same story again and again – organizations sitting on more data than they know how to use, let alone govern. "Firms are drowning in data, and most don't know what they have or how to put it to work," Mike says. "What excites me now is having a team behind me that can actually solve that challenge. We help clients build a single source of truth and get their data ready for AI." It's the next chapter of the same approach that's defined his career: understand the problem, then bring the right people to fix it.
It doesn't hurt that Mike already knows Omaha. Many of the relationships he'll draw on for Trility's Omaha clients are ones he's already built over two decades in the local business community – proof that a reputation for follow-through travels with you wherever you go.
If you are interested in partnering with Trility, email or connect with Mike McDermott on LinkedIn.
